Roommate Express® will not be discriminatory in its practice.

It is the client's responsibility to determine the character and acceptability of any prospective roommate. For this reason Roommate Express® cannot guarantee that any client will get a roommate.

I understand as with any other form of advertising, services are not guaranteed and fees are non-refundable. In no case will the service fee be refunded. Roommate Express® is only being contracted for its help in finding an acceptable roommate for me.

Services will be provided until a roommate is found or sixty (60) days have elapsed unless the client contracts for less service time.

All matches provided by Roommate Express® will be guaranteed for up to four (4) months after the client's inactivation date. If a roommate is found without our help, the guarantee time will extend for two (2) months after the client's inactivation date. If guarantee time is needed, the client will receive the remainder of their original 60 days of service not already used. This guarantee is only valid when used within six (6) months of the original client sign-up date.

Besides our regular fees, an additional $5 deposit is collected upon application for the purpose of keeping our client roster truly active. The $5 deposit will only be refunded to the client if the client is the first to contact Roommate Express® when a roommate is found. Refunds will be made by mail within 30 days of your notifying us that you have found a roommate.

Roommate Express® reserves the right to refuse to list any client for any reason. We will do so if any inconsistencies, untruths or any attempt to harass or defraud us or any of our clients is found. Delisted clients will receive no service fee refund.